Learning, Natural and Artificial

The Intelligent Design Series || Part 02 I have never let my schooling interfere with my education. Mark Twain Nature has not adapted the young Read More →

Bad Ideas in Learning

One of the talks I give regularly is a rant about various bad ideas in learning that I don’t like. I initially started doing this Read More →

Reading John Dewey

John Dewey is arguably the greatest philosopher of education the world has seen. Unfortunately, for most of us, his stilted, formal prose causes unpleasant flashbacks Read More →

Cheap seat time

To process my grief over the imminent end of the season, I’ve been reflecting on baseball’s lessons for instructional designers. (Stick with me.) Baseball—distinctively among major American Read More →

Was he trained to do this?

This is a really interesting documentation of “when customer service goes wrong.” We’ve done a lot of work with call centers (not, I should underline, Read More →