This is a really interesting documentation of “when customer service goes wrong.” We’ve done a lot of work with call centers (not, I should underline, Read More →

It seems everyone is never totally happy with their development tools. Be they off-the-shelf (e.g., Lectora, Storyline, et al) or custom. Off-the-shelf is expensive and Read More →

This looks very interesting and promising. While positioned as an educational toy for children, it’s relatively easy to imagine applications in a corporate world (e.g., Read More →