Was he trained to do this?

This is a really interesting documentation of “when customer service goes wrong.” We’ve done a lot of work with call centers (not, I should underline, Read More →

An Open Source eLearning Tool

It seems everyone is never totally happy with their development tools. Be they off-the-shelf (e.g., Lectora, Storyline, et al) or custom. Off-the-shelf is expensive and Read More →