If you gave a prize for the most intuitively appealing idea in education, it would probably go to the theory of “learning styles.” The gist Read More →

Training, as we think of it, involves decision-making. We design training for a particular job role by delineating the set of decision-making contexts—tasks—that make up the Read More →

John Dewey is arguably the greatest philosopher of education the world has seen. Unfortunately, for most of us, his stilted, formal prose causes unpleasant flashbacks Read More →

To process my grief over the imminent end of the season, I’ve been reflecting on baseball’s lessons for instructional designers. (Stick with me.) Baseball—distinctively among major American Read More →

This is a really interesting documentation of “when customer service goes wrong.” We’ve done a lot of work with call centers (not, I should underline, Read More →

It seems everyone is never totally happy with their development tools. Be they off-the-shelf (e.g., Lectora, Storyline, et al) or custom. Off-the-shelf is expensive and Read More →

This looks very interesting and promising. While positioned as an educational toy for children, it’s relatively easy to imagine applications in a corporate world (e.g., Read More →