Reading John Dewey

John Dewey is arguably the greatest philosopher of education the world has seen. Unfortunately, for most of us, his stilted, formal prose causes unpleasant flashbacks Read More →

Unfair Tests and Natural Learning

A recent New York Times Magazine article (“Why Flunking Exams is Actually a Good Thing,” Sep. 4, 2014) describes a fascinating line of research by Read More →

Cheap seat time

To process my grief over the imminent end of the season, I’ve been reflecting on baseball’s lessons for instructional designers. (Stick with me.) Baseball—distinctively among major American Read More →

Was he trained to do this?

This is a really interesting documentation of “when customer service goes wrong.” We’ve done a lot of work with call centers (not, I should underline, Read More →